Important message - COVID-19

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Virtual Visits

Virtual Visits

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Arch Health is proud to offer virtual visits for our patients. Through various platforms, we can conveniently host virtual visits from the comfort of home for individuals with minor to moderate symptoms. Doctors can evaluate symptoms, answer questions, and recommend next steps. All clinics also remain open for in-office visits. Please consult your care team to determine the best visit type for you.

Scheduling
Please call your doctor’s office and schedule as you would for an in-person appointment. The scheduler will provide you with simple instructions on how to join the virtual visit. To locate your doctor's office number, click here and search by name.

If you are not currently a patient with Arch Health, please click here to find a doctor or call 858-613-8900.

Equipment
You can access Arch Health virtual visit options from any telephone or web-enabled device, including desktop computers, laptops, tablets and smartphones.

Cost
If you are a Medicare or Medicare Advantage patient, your telehealth visit (audio-visual visit), including telephone visits and video visits, are covered for any condition. Commercial HMO and PPO coverage varies by plan. Some plans cover for COVID-19 related symptoms, other conditions and symptoms that are managed during a virtual visit or telephone visit for patients may not be covered with HMO and PPO insurance, and are subject to co-pays and co-insurance.

Doctor
You will be scheduled with your regular doctor as requested.

Conditions
Virtual visits are available for, but not limited to, these commonly treated conditions:
• Cough/sore throat
• Pink eye
• Bronchitis
• Fever
• Sinus infection
• Allergies
• Headache
• Flu
• Ear infection

Virtual visits are also available for the prevention, treatment or maintenance chronic conditions and for continued specialized care for acute onset illnesses, such as heart problems, gastrointestinal disturbances, or a cancer diagnosis.

Visits for Children
We offer virtual visits for children as well. Call and schedule with your doctor as usual and have your child(ren) with you on the virtual visit.

Urgent Care
For urgent conditions, please visit one of our Urgent Care Centers in Poway or Ramona.

Get Connected!

Arch Health Medical Group now offers a simple way to manage your health care information with our new NextGen Arch Patient Portal. 

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